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Knowledge base
Campus Kaizen - Support
Support - General
4
Scope of Support for Campus Kaizen Software Products
Customer Responsibilities
Reporting an Issue
Supported Browsers
Guardian Case Management Software
Guardian Updates and Enhancement Logs
3
2024.07 Guardian Update
2024.04 Guardian Update
2023.12 Guardian Update
Setup & Configuration
67
Managing Incident Types - Create, Modify, Archive
Managing Workflows & Processes
Managing Organizations - Create, Modify, Archive
IR Form Builder - Managing Incident Report Questions and Fields
Managing Email Templates - Create, Modify, Archive
View all 67
Case Management - Tasks
60
Access Levels and User Roles
Case Management - General
Assigning or Changing a Case Owner
Adding an Expected Close Date
Converting an IR to a Case
View all 60
Case Management - FAQ
6
How do I prove that a student viewed a letter, email or document? aka Read Receipts
What happens after an Incident Report is submitted?
How do I submit an Incident Report or Case?
What can an Involved Party or Student see from the User/Student Portal?
Login Issues
View all 6
Reports and Statistics
10
Overall Statistics Page
Current Situation Page
Custom Report Builder - Create custom reports
Saved Reports - Saving, modifying, removing custom reports
Scheduled Reports - Scheduling & modifying automated reports
View all 10
User Access Levels
1
Managing Employee and Staff Access Levels
Data Imports
3
Using the Manual Data Importer to Import Student, Employee, Class Schedule Records
Data Import Errors - Import File Formatting
Data Imports - Errors, Error files, Why Records Fail to Import
User/Student Portal
4
Viewing Case Information
Submitting Sanction Documentation for Completion Approval
Making an Appeal
How to Complete a Case Form from the Guardian Portal
General FAQ
1
How to change or update the email address of a user
MCR Housing - Admin Support
MCR Housing Updates and Enhancement Logs
0
Admin Support - MCR Housing - Dashboard
1
MCR Housing - Dashboard
Admin Support - MCR Housing - Term
17
MCR Housing - Term - Creating a new Term
MCR Housing - Term - Applications - Application Settings
MCR Housing - Term - Applications - Application Questions
MCR Housing - Term - Applications - Room Selection Processes
MCR Housing - Term - Dining Plans
View all 17
Admin Support - MCR Housing - Students
2
MCR Housing - Students
MCR Housing - Giving Student Staff Access Roles to the Admin Portal
Admin Support - MCR Housing - Billing
2
MCR Housing - Billing
How Effective Date works for Billing
Admin Support - MCR Housing - Messaging
3
MCR Housing - Messages - Messaging
MCR Housing - Messages - Community
MCR Housing - Messages - Announcements
Admin Support - MCR Housing - Reports
3
MCR Housing - Reports - Summary
MCR Housing - Reports - Saved Reports
MCR Housing - Reports - Report Builder
Admin Support - MCR Housing - Configurations
9
MCR Housing - Configurations - General Settings - Global Settings and Branding
MCR Housing - Configurations - Room Types
MCR Housing - Configurations - Residence Halls - Add, Modify, Remove Residence Halls, Floors, Suites, Rooms, Beds
MCR Housing - Configurations - Custom Fields
MCR Housing - Configurations - Dining Plans - Add, Modify, Delete Dining Plan Options
View all 9
Admin Support - MCR Housing - System Log
1
MCR Housing - System Log
Admin Support - MCR Housing - Import Data
3
MCR Housing - Import Data
MCR Housing - Import Data - Student Assignments
MCR Housing - Import Data - Student Dining Plans
MCR Housing - Student Support
Housing Forms
2
Housing Applications
Forms
Roommates & Rooms
4
Editing Your Profile
Friends and Roommates
Roommate Matches
Completing the Roommate Matching Questionnaire
Room Selection
1
Room Selection Processes and choosing rooms
Dining Plans
0
Payments
1
Payments
Move In/Move Out Reservations
1
Move in/Move Out Reservations
Documents
1
Documents
Chat
1
Chat
Community
1
Community
Announcements
1
Announcements
Student FAQ
12
Student Portal Menu Overview
Why don't I have Matches yet?
Can I change my answers to the Questionnaire after it has been saved?
How do I find people with specific interests?
How do I find a specific person?
View all 12
My College Roomie
MCR Student Support
23
MCR User - Announcements
MCR User - Chat
MCR User - Community
MCR User - Editing Your Profile
MCR User - Friends and Roommates
View all 23
MCR Admin Support
21
MCR Admin - Announcements
MCR Admin - Users
MCR Admin - Chat
MCR Admin - Community
MCR Admin - Configuration - Design Settings
View all 21
Help Desk Software
by Freshdesk