Guardian will receive the following updates as part of the October 29, 2026 deployment.

Enhancements:

Incident Type Auto-Assign Rules Import

  • Added an Auto-Assign Rules import option under Configurations > Data Importer.

  • Super Admins can download a template and create or update multiple Incident Type Auto-Assign Rules through a single flat-file import.

  • The template supports assigning Notification Users, Case Owners, and Case Investigators.

  • Imported values are validated against the Incident Types, locations, buildings, and users currently configured in Guardian.

  • Records containing invalid or unmatched values will be identified in an error file with the affected row, column, value, and reason for rejection.

  • Successfully imported rules follow the same assignment logic as Auto-Assign Rules configured manually within Guardian.

  • The help article for this new feature can be found here: Importing Incident Type Auto-Assign Rules

Merged Case Management

  • Restructured how merged cases are organized and reported within Guardian.

  • Non-primary cases that are merged into another case will be assigned a Merged status.

  • Merged cases remain available through the List view by filtering for the Merged status, allowing authorized users to review retained case information when needed.

  • Reports will display the total number of merged cases without allowing those cases to inflate other standard case totals.

Custom Report Builder Terminology

  • Renamed the existing Outcome report entity to Plea Outcome to more clearly distinguish it from Case Outcome.

  • The Case Outcome entity and existing saved and scheduled report behavior remain unchanged.

Activity Log Export Performance

  • Improved Activity Log export processing to help exports complete and become available for download more reliably.

  • These improvements also apply to Activity Logs containing large images that previously might have stalled due to the image size.


Bug Fixes:

Email Conversation Display

  • Corrected the display order of email replies so messages appear chronologically.

  • Resolved an issue that prevented the [[SIGNATURE]] code from populating correctly in email replies.

  • Updated the initial email date block so it displays consistently within the conversation history in the case email thread.

Custom Report Builder Entities

  • Restored missing Other Details, Clery Act, and Additional Details identifiers in the Custom Report Builder.

  • Corrected an issue that could prevent applicable Other Details entities from appearing as available case entities in the Custom Report Builder.