Enhancements:

My Tasks Filters

  • Expanded My Tasks filter options to improve visibility into assigned checklist items with future due dates.

Activity Log Language

  • Updated Activity Log language for improved clarity and consistency, making case activity easier to understand.

Modify Details

  • Improved visibility of Other Details updates so changed values are captured more clearly in activity logs and case exports.

Bug Fixes

Checklist Item Reporting

  • Resolved an issue where checklist item status and completion date fields could display inaccurate completion information in Custom Reports.

Case Access

  • Resolved an issue where certain users could be redirected back to the Case Management dashboard when attempting to open cases they had permission to access.

Case Form Display and Export

  • Resolved an issue where completed case forms could display inconsistent spacing or export as blank documents.

Custom Date Field Formatting

  • Resolved an issue where custom date fields on Incident Report forms could display in a different format than the default Date field.

Case List Filters

  • Resolved an issue where Case Management List View filters could appear set to “All” while still applying a more limited filter selection.

Other CC Email Validation

  • Fixed the email validation message so invalid email addresses entered in the Other CC field are identified more clearly.

Case Export Files

  • Resolved an issue where certain files associated with case emails could be excluded from case exports.

Case Email Permissions

  • Resolved an issue where email actions within a case could be available to users before the appropriate case assignment permissions were applied.

Split Case Access

  • Resolved an issue where users could remain on a split case view after the case was moved into a workflow outside their expected access.

Charge Email Notifications

  • Resolved an issue where certain charge-related email notifications could continue sending after the related notification setting had been disabled.

SFTP Import Character Handling

  • Fixed an issue where supported special characters, including apostrophes and hyphens, could display incorrectly after SFTP import.

Auto-Create Case Email Processing

  • Resolved an issue where certain inbound emails sent to an auto-create case email address could be accepted but not create a case as expected.

Custom Report Text Encoding

  • Resolved an issue where certain Custom Report fields could display encoded or HTML-style characters in report results or exports.

System Log Search

  • Resolved an issue where System Log activity could appear available for a selected date but return no records when opened.

Custom Report Entity Fields

  • Resolved an issue where certain entity fields could return blank values or no results in Custom Reports.

Multiple Role Access Handling

  • Fixed an issue where certain combinations of roles assigned to the same Incident Type could result in unintended access restrictions.